Dispatch Management ensures that goods transported are delivered on time with minimal loss. This includes organizing and optimizing schedules for drivers right from the warehouse pickup to the final delivery of goods. The dispatch process ensures that truckers and companies get the best deals for their goods.
Today, more and more companies are offering same-day deliveries, which require the dispatch process to meet the needs faster. But how to ensure fast processes and save costs? Dispatchers can make it possible by measuring the right metrics in dispatch management. Then study the valuable insights to improve your overall operations.
But what are the key metrics, and which ones should you consider for efficient dispatch management? Continue reading the blog to find out.
What are Key Metrics & KPIs In Dispatch Management?
In dispatch management, key metrics are those indicators that help dispatch managers analyze various aspects of the dispatch process. Such insights can inform you whether you are on the right track or not.
Key metrics or key performance indicators are primarily used synonymously but have a slight difference. While key metrics provide a broader view of your dispatch process, key performance indicators (KPIs) provide a narrower or targeted view of those metrics.
Let’s take an example to understand the concept of key metrics better. Suppose a dispatch er has set a target to complete dispatch 90% of loads on time. Now, if he manages to dispatch 90 out of 100 goods on time, they achieve their set target. The key metric in this case is the On-Time Delivery Rate and the KPI is what percentage of cargo got delivered on time.
Top Key Metrics to Consider for Efficient Dispatch Management
Prevention is better than cure, which is a right saying for a reason. What can be better than knowing about certain factors that may disrupt your dispatch process? And key metrics help you analyze these factors in time so you can come up with a solution. Let us now understand the top key metrics to consider for efficient dispatch management
1. A Good On-Time Delivery Rate
A good on-time delivery means that the goods arrive at their final destination at or before the scheduled time. Our team of dispatchers at Dispatch Circle analyze this metric regularly to fix issues that may be hindering on time delivery.
2. Better Fuel Efficiency
Fuel makes the vehicle move and has the most enormous operating costs. Fuel efficiency is a key metric that helps in cost management. It also measures the average amount of fuel consumed per mile.
3. Order Accuracy Rate
As the term suggests, the order accuracy rate measures the percentage of deliveries completed with minimal or no errors. Errors can include wrong items, incorrect deliveries, etc. Our dispatchers ensure that the order accuracy rate is maintained every time.
4. Average Delivery Time
The average delivery time refers to the time a truckload takes from the time it is dispatched to the final delivery. You can study the average delivery time data of your fleet to see which trucks are not delivering loads on time. It will empower you to make informative decisions.
5. Truck Turnaround Rate or Average Wait Time
The truck turnaround rate or average wait time is an essential key metric. This key metric is crucial in measuring the loading and unloading time a truck takes from when it enters the warehouse until the final delivery. Long unloading and loading time can indicate that the staff needs to be trained in unloading and loading goods. On the other hand, less loading time means low average wait time and better efficiency.
Wrapping Up
Understanding and measuring the key dispatch metrics is crucial to having an overview of the various aspects that affect dispatch management. These metrics help measure your operations’ success and provide key insights. You can consistently analyze these metrics to improve performance, reduce costs, and enhance your overall dispatch management.